Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown ISBN: 0385504454 ISBN-13: 9780385504454 Format: Paperback, 210pp Publisher: Doubleday Publishing Pub. Date: November 2002

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Carl Sewell's customer service philosophy serves as a guiding tenet for all the people who work at Sewell Lexus. Sales, service, parts, finance and administrative personnel are guided not by a long list of rules, but a deeper commitment to total customer satisfaction.

Mr. Sewell's book, Customers for Life, is available from the Sewell Lexus parts department. Call and order one today, or order by e-mail. We'll ship it to you right away.

 

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